This week, HotelIQ earned Hotel Tech Report’s Level I Global Customer Support Certification (GCSC) for its heavy investments into tools, processes and strategies to ensure the ongoing success of its customers across all four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
As a business intelligence provider it came as no suprise to see that HotelIQ’s internal support and success operation revolves around data, visualizations and personalization. Setting up the right systems, tracking, analytics and architecture is really complex and HotelIQ leverages this as their core strength when it comes to ensuring that their hotel partners succeed and derive maximum value from their investment by providing customers with personalized recommendations based on their usage of specific features and reports which can be really powerful– Adam Hollander, Hotel Tech Report Co-Founder
We don’t view ourselves as a technology company, rather, a hospitality business that leverages technology for the benefit of hotels. We think of hotels as our partners, not just our customers, and we work together in order to ensure their success.– Apo Demirtas, Intelligent Hospitality CEO